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FAQs

Below are frequently asked questions, if you can’t find what you are looking for please get in touch.

We have provided answers to questions relating to our deliveries, returns & refunds, order issues, products and stock, payments, promotions and technical issues.

How does the Kuiwee delivery service work in the UK?

We use Royal Mail postal services for all our orders. We try and ship all orders places before 12pm on the same working day. Orders are usually delivered with in 1-2 working days depending on how busy the postal service is at the time.

What should I do if my order hasn't been delivered yet?

Please allow up to 7 working days for UK deliveries to arrive, after this time please get in touch and our team will resolve this issue for you straightaway. For International orders timescales may differ depending on your countries import and customs. If your international orders have not been received after 14 working days please get in touch.

How do I return something to you?

Login and go to your My Account section, then proceed to My Orders. From here you can request a return or replacement within 30 working days of purchase. Once requested, you will have to await for approval. Once you get approval please include your order number and send your items back to the addresses provided and please note you will be responsible for the return costs.

Have you received my returned items?

Once you receive your approval for your return, please make sure you send it back with a tracking number. We will not be able to provide a refund if your item is not received and you cannot provide us with a tracking number.

I've received a faulty item, what should I do?

We want to sort out your issues as soon as possible. As soon as you notice something is not right please get in touch and our team will put it right straightaway.

Will you be getting more stock?

We try and prevent our products from going out of stock. But sometimes this is out of our control, we will try and get our products back in stock under 30 days, unless we have decided to discontinue that product.

How do I place an order?

Browse our online store and find products that you love. Then add the ones you wish to buy into your basket or if you wish to save it for later then add it to your wishlist. Once all the items you want to purchase are in your basket proceed to checkout where you will be asked for your details and payment. After your purchase you will be able to see all your order details from you My Orders section.

I'm having trouble signing into my account

If you cannot remember your password or username please use the “Forgot Password” link and reset you online password. If you are still unable to to gain access to your account please get in touch with us.

Still can't find what you are looking for?

If you still can’t find what you are looking for please get in touch with our customer care team and they would be more than happy to help.

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