Returns / Replacement Policy

Please find our returns policy FAQs below, if you have any further questions please get in touch with us.

We gladly welcome returns on all items within a generous 30-day window from the date of delivery. Our commitment to quality means that if you’re not entirely satisfied with your purchase, simply reach out to us, and we’ll make things right. To make the process seamless for you, we’ll organise a convenient item collection from your preferred address. Your satisfaction is our priority, and upon receiving the returned items, we’ll promptly issue a full refund. Your peace of mind matters to us!

Returning items is easy, and while there may be some return postage costs, don’t worry – we’ve got you covered! The cost depends on factors like the size of your item and your location, but we might even waive this fee in certain situations. For instance, if your item arrived damaged, is faulty, or you received the wrong item, we’ll take care of it without any extra charges. Your satisfaction is our priority!

On very rare occasions we may ship out the wrong item to you, please contact our team and we will put it right.

Contact Support Team

On rare occasions your items may become damaged in transit which is out of our control, please contact us and we will put it right.

Contact Support Team

The easiest way is to contact our support team email info@kuiwee.com

Contact Support Team
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